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Chord Company products are designed to offer reliable performance and a long service life. As a valued Chord Company product owner, we want you to enjoy your purchase.
Quality is our obsession – from design to production – and that means we can offer a lifetime warranty on all Chord Company products, covering defective materials and workmanship during a product’s (reasonably expected) lifespan.
Repairs under warranty
Should your Chord Company product need repairing, please return it to an authorised Chord Company retailer/distributor. They will arrange the shipping back to ourselves for priority attention.
If there is not a retailer/distributor near you, please contact us. We will make alternative arrangements and send you confirmation.
NB. If a product is not covered by our lifetime warranty, repair may still be possible for a nominal charge. Please contact an authorised Chord Company retailer/distributor for further advice and assistance.
This warranty is applicable to products sold worldwide. Consumer rights applying under the laws of the country of purchase are not adversely affected by the terms of our warranty.
Chord Company continues to work safely during UK Lockdown 3. As usual we are providing full support to customers, distributors and retail outlets worldwide and during this third (and hopefully final) lockdown period will be offering a direct-to-customer delivery service for UK retailers who need it.
Find your nearest Chord Company retailer here.
The Cable Doctor remains available to offer expert advice and you can still email us for further help.
In the meantime look after each other and enjoy your music, cinema, tv and games.
From everyone at Chord Company
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